Last Updated: September 4, 2026
At BMS & JK Industries, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains when products purchased through our website may be returned, exchanged, repaired, or refunded.
By placing an order with us, you acknowledge and agree to the terms of this policy, subject to any rights you may have under applicable law.
1. Return Period
Most eligible products may be returned within 30 days of delivery or pickup.
To be eligible for a standard return, the product must generally:
- Be unused and in resalable condition
- Be in its original packaging
- Include all original accessories, manuals, parts, and documentation
- Not show signs of use, installation, damage, or modification
- Include the original receipt or order information
We reserve the right to refuse a return where the product does not meet these requirements, subject to applicable consumer protection laws.
2. Opened or Used Products
Because many of our products are tools, equipment, machinery, and related products, opened or used products may not qualify for a standard change-of-mind return.
If a product has been opened or used, please contact us before returning it. We will review the circumstances and determine whether the product may be eligible for a return, exchange, repair, or manufacturer warranty claim.
This does not limit any rights you may have regarding defective or non-conforming products under applicable law.
3. Defective or Damaged Products
If a product arrives damaged, defective, or does not function as reasonably expected, please contact us as soon as possible.
Depending on the circumstances, we may offer:
- Troubleshooting or technical assistance
- Repair
- Replacement
- Exchange
- Refund
- Manufacturer warranty service
The appropriate resolution may depend on the product, the nature of the issue, the manufacturer’s warranty, and applicable law.
Please do not attempt unauthorized repairs or modifications before contacting us, as this may affect warranty coverage.
4. Manufacturer Warranty
Many products sold by BMS & JK Industries are covered by a manufacturer’s warranty.
Where a manufacturer warranty applies, we may direct the customer to the manufacturer or authorized warranty service provider, or we may assist with the warranty process where appropriate.
Manufacturer warranties are subject to the manufacturer’s own terms, conditions, exclusions, and procedures.
A manufacturer’s warranty does not replace or limit any rights or remedies that cannot legally be excluded under applicable law.
5. Change-of-Mind Returns
For eligible unused products returned within the applicable return period, the customer may be responsible for the cost of returning the product.
Original shipping or delivery charges may not be refundable for change-of-mind returns.
If BMS & JK Industries provided the wrong product or the product was damaged or defective when received, we will work with the customer to determine the appropriate return and shipping arrangements.
6. Special, Custom, and Non-Stock Orders
Special-order, custom-order, modified, personalized, or non-stock products may be non-returnable.
Because these products may have been ordered specifically for a customer, we recommend contacting us before placing an order if you are unsure whether a product will meet your requirements.
Where a special-order product is defective or otherwise subject to a warranty or legal remedy, we will work with the customer to determine the appropriate resolution.
7. Sale and Clearance Items
Sale and clearance products may have additional return restrictions.
Unless otherwise stated on the product page or at the time of purchase, eligible sale products remain subject to this Returns & Refunds Policy.
Products identified as Final Sale are not eligible for standard change-of-mind returns, subject to applicable law and any applicable warranty or statutory rights.
8. Return Authorization
Before sending a product back, please contact BMS & JK Industries to request return instructions.
Please do not ship a return to our facility without first contacting us.
When requesting a return, please provide:
- Your order number
- Customer name
- Product name
- Reason for the return
- Photos or other information where reasonably requested
We may provide specific return instructions depending on the product.
9. Return Inspection
Returned products may be inspected after they are received.
We will determine whether the product meets the applicable return requirements before approving a refund or exchange.
If a returned product does not meet the requirements for a standard return, we may contact you regarding the available options.
10. Refunds
Once an eligible return has been received and inspected, we will process the applicable refund.
Refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on the payment provider or financial institution.
Where applicable, original shipping or delivery charges may not be refundable for change-of-mind returns.
11. Exchanges
Where appropriate and subject to availability, we may offer an exchange instead of a refund.
If the replacement product has a different price, the difference may need to be paid or refunded as applicable.
12. Missing Parts or Accessories
Products returned without required parts, accessories, manuals, packaging, or other included items may not qualify for a full refund.
We may contact the customer to arrange the return of missing items or determine an appropriate adjustment, subject to applicable law.
13. Products Damaged After Delivery
BMS & JK Industries is not responsible for damage caused after delivery or pickup through misuse, improper installation, improper storage, unauthorized modification, accident, neglect, or failure to follow manufacturer instructions, except where liability cannot legally be excluded.
Manufacturer warranty coverage may still apply depending on the circumstances.
14. Local Pickup Returns
Products purchased online and collected through local pickup are subject to the same applicable return requirements as shipped orders.
Customers should inspect products at pickup where reasonably possible and contact us promptly if there is an apparent issue.
15. Refused or Unclaimed Orders
If an order is returned to us because it was refused, the customer provided an incorrect delivery address, or the order was otherwise unclaimed, additional delivery or return charges may apply where permitted.
We will contact the customer to determine the appropriate next steps.
16. Statutory and Consumer Rights
Nothing in this policy is intended to exclude, restrict, or waive any consumer rights, warranties, remedies, or protections that cannot legally be excluded or limited under applicable federal, provincial, or local law.
Where applicable law provides a customer with rights beyond this policy, those rights will continue to apply.
17. Contact Us
For questions about returns, refunds, exchanges, defective products, or warranty claims, please contact:
BMS & JK Industries
13179 156 Street NW
Edmonton, AB T5V 1V2
Canada
Phone: 1-866-577-3394
Email: sales@bmsjkindustries.com
Please include your order number when contacting us about an existing order.